Frequently Asked Questions (FAQ)

Welcome to the BeenTravel FAQ page! Here, you’ll find answers to common questions about our services, bookings, policies, and more. If you have further questions, feel free to reach out to our support team at info@beentravel.com.

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 1. How do I book a tour or service with BeenTravel?
   Booking with us is easy! Simply browse our website for the tour or service you’re interested in, select your preferred dates and options, and proceed with the booking process. Once completed, you’ll receive a confirmation email with all the details.

 2. What payment methods do you accept?
   We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal. For some tours, we may also accept bank transfers—check the payment options during checkout for specifics.

 3. Can I cancel or change my booking?
   Yes, cancellations and changes are possible depending on the service and time of request. Please refer to the specific cancellation policy associated with your booking, as terms may vary. Contact our support team if you need assistance with a cancellation or change.

4. What is BeenTravel's cancellation policy?
   Our cancellation policies vary by tour and service. You’ll find detailed cancellation terms on each tour’s booking page. In general, cancellations made well in advance may be eligible for a full or partial refund, while last-minute cancellations may incur fees.

 5. Are BeenTravel tours guided?
   Yes, most of our tours are guided by experienced local experts who provide insightful information and bring the destination to life. Some tours may be self-guided; check the tour description for details.

 6. Are meals included in the tours?
   For tours that include meals, it will be noted in the tour description. Many of our cultural and sightseeing tours offer local dining experiences, while others may not include meals. Be sure to review the tour details for specifics.

 7. How can I contact BeenTravel if I need assistance during my trip?
   We provide 24/7 customer support. You can reach us via email at info@beentravel.com or call our customer service line (provided in your booking confirmation) if you need immediate assistance while traveling.

 8. **Are tours accessible for travelers with mobility needs?
   We strive to offer accessible options, but the level of accessibility may vary by destination and tour. Please contact us prior to booking to discuss your specific needs, and we’ll do our best to accommodate you.

 9. What is included in the price of a tour?
   Each tour includes different services, which may cover transportation, entrance fees, guided tours, meals, and more. Please review the “What’s Included” section on each tour page for a full list of services.

 10. Is travel insurance included in my booking?
   Travel insurance is not included in the booking price, but we highly recommend purchasing travel insurance for coverage against unexpected events. You may add insurance separately through a provider of your choice.

 11. Can I book private or customized tours?
   Yes, we offer private and customizable tour options to cater to individual interests and group needs. Contact our team at **custom@beentravel.com** for information about creating a unique travel experience.

 12. How will I know if my tour is confirmed?
   Once you complete your booking, you will receive a confirmation email containing your tour details, including date, time, and meeting location. If you do not receive this within 24 hours, please check your spam folder or contact our support team.

 13. Are BeenTravel tours suitable for families with children?
   Absolutely! We offer a variety of family-friendly tours and activities. Age recommendations or restrictions are typically provided in the tour details, so you can find experiences suitable for all ages.

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Still have questions? Reach out to us at info@beentravel.com or explore our website for more information. We look forward to helping you create unforgettable travel experiences with BeenTravel!

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